Route first, then resolve
Identify intent across inquiries, orders, and after-sales support. Use authorized data or a knowledge base to prepare replies and give recurring issues a clear process.
WORK STUDIO / Team Workspace
Work StudioGeneral-Purpose Agent Workspace
People and agents, working in one workflow.
A unified workspace for tasks, assisted drafts, and human handoffs, starting with customer service collaboration and gradually expanding to general-purpose agent work.
In development · Collaboration demoWORK STUDIOWORKFLOW CONCEPT
DESIGNED FOR YOUR WORK
A practical use case
When a customer asks about shipping, refunds, or complaints, the agent first identifies intent and drafts a reply. Complex cases are handed to a person with context, and records are retained for later review.
Who it is for
E-commerce, cross-border commerce, and private-channel service teams, as well as agent users who need human review in their workflows.
BUILT WITH PURPOSE
Capabilities organized around the task.
Editable drafts and human handoffs
Collaboration features include assisted replies, ticket handoffs, reply records, release, and closure, preserving human judgment for important matters.
Turn a resolved case into reusable knowledge
Combine knowledge resources, risk flags, and service records for review, while exploring expansion from specialized customer service collaboration to a general workspace.
- 01Tasks and inquiries→
- 02Intent and drafts→
- 03Human collaboration→
- 04Archive and review
WHERE WE ARE
Current status and next steps
Engineering project: K Studio
- Current status
- K Studio includes a customer service collaboration demo and specialized workstation materials. Work Studio builds on this foundation toward a general-purpose workspace. The website currently presents that direction and its collaboration workflows.
- Scope and limitations
- Official platform integration depends on supported interfaces and merchant authorization. Channel models, order data, and reply records in the demo do not establish live two-way messaging across every platform.
- Next steps
- Validate one authorized platform and a high-frequency use case first, then improve multi-seat collaboration and general task handling.
EXPLORE YOUR NEXT STEP
Bring your use case into the next step.
Outline your goals, current tools, and preferred way of working together.
Application drafts are generated locally in your browser. A formal submission channel is in preparation.